Support

We've got
your back.

Real humans. Real engineers. Real operators. The same people who build MorPro answer your support tickets — because we run a fleet on it too.

Six ways to get help.

01

Documentation

Step-by-step guides, video walkthroughs, and API references.

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02

Email Support

support@morpro.io — replies within one business day on every plan.

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03

Priority Chat

Live chat for Growth, Scale, and Enterprise. <2 minute median response.

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04

Phone Support

24/7 phone line for Enterprise customers. Direct to the on-call engineer.

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05

Dedicated CSM

Scale and Enterprise plans get a named success manager who knows your fleet.

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06

Status Page

Real-time uptime and incident history. Subscribe for proactive alerts.

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Quick answers.

How do I get started with MorPro?

Book a demo at /contact and we'll match a 14-day trial to your fleet size. Onboarding is guided on Scale and Enterprise plans.

How do I migrate from another TMS?

Scale and Enterprise plans include white-glove migration. Most carriers go live within 11–21 days, including historical data and integrations.

What if I have an outage?

Status page is live at status.morpro.io (coming soon). Enterprise customers get direct phone escalation 24/7.

Where do I update billing?

Billing settings live in your MorPro admin. For invoice changes or annual contracts, email billing@morpro.io.

How do I report a bug?

Use the in-app feedback button or email support@morpro.io with a screenshot. Bugs hit the engineering Slack within minutes.

Do you offer training for my team?

Yes. MorPro Education includes self-serve training. Scale and Enterprise plans get live team workshops.

Still stuck?

Email us. We'll respond within one business day — sooner if your trucks are down.